The Mortgage Shop is one of the largest and longest established brokers, but we haven’t rested on our laurels, we are constantly looking to progress and grow. This growth was driven by our culture and our customer centric approach, which fits with our original motto, “You talk, we listen”. We provide a healthy environment for our advisers to thrive, which is reflected in our low staff attrition coupled with new adviser recruits, which has allowed us to grow and pass on our high level of advice to protect more families. Our branch network has also continued to expand and we believe this is down to our training and advice processes, which put the customer at the centre of everything we do. The demand from returning clients and referrals, including children and grandchildren of clients from over 30 years ago, has fostered our growth, not only here in Northern Ireland, but also our first steps into the wider UK market in 2021.