Ulster Bank’s Christine is contact centre hero

Ulster Bank collected two awards at the Contact Centre Network NI Awards 2020.

The bank won Best Diversity & Inclusion Programme and team member Christine Allen was named Hero of the Year.

The winners were revealed at an online awards ceremony last Thursday evening.

Christine won for her commitment during the coronavirus pandemic, demonstrating incredible dedication to both customers and colleagues and going above and beyond. She played a major role in setting up  and rolling out a ‘working from home’ facility for team members.

The bank’s win in the Best Diversity & Inclusion Programme category was for general excellence and additionally for the establishment of a Multi-Cultural Network for Ulster Bank colleagues in Northern Ireland.   This new network was set up in November and is co-chaired by three colleagues who work in the Customer Contact Centre.

Joanne Wilson, customer experience lead for Royal Bank & Ulster Bank, said: “We are absolutely thrilled about both awards but particularly for Christine whose dedication has been incredible. Christine always goes the extra mile often working in her own time to support customers and colleagues. Nothing is too much trouble for her and it’s wonderful that this award is shining a light on Christine’s fantastic contribution to the contact centre and to our team. Like Christine there have been many heroes in our wider team, in the way that they supported our customers during a particularly challenging time and I’m very proud of everyone.”

The awards are run by the Contact Centre Network Northern Ireland, which offers innovation and support for all contact centre professionals across Northern Ireland. It aims to raise awareness of the industry and its good work, encourage the sharing of ideas and best practice, and enhance skills and professional development.